Alert ! McAfee Update Causing Windows XP Machines to Shut Down

Hello Friends !!

Today when I check my mails then I receive one very important Alert message from Microsoft. Microsoft announce one important alert message for the McAfee users.

Microsoft has been made aware of an issue with a McAfee DAT file update – released Wednesday, April 21, 2010 – that has been causing stability issues on Windows XP client systems. Microsoft says that the symptom is caused by a false-positive detection on a core Windows file (svchost.exe) . Once the file is quarantined by McAfee, the system may encounter one of the following symptoms:

·        The computer shuts down when a DCOM error or a RPC error occurs

·        The computer continues to run without network connectivity.

·        The computer triggers a Bugcheck (Blue Screen).

The DAT file version that that caused the problem is McAfee DAT 5958. This file was propagated to client machines that conduct automatic updates of definition files. McAfee updated the DAT file soon after the problem was identified with a new version that does not cause the problem.

Resolution Steps

Please review the below articles for more details about this.

McAfee KB Article:

https://kc.mcafee.com/corporate/index?page=content&id=KB68780

Microsoft KB Article:

http://support.microsoft.com/kb/2025695

Feel free to give comments.

Thank You !!